Return Policy

Last update onSeptember 11, 2026 5:52 am

1. Bespoke Product Notice

All internal steel doors are made-to-measure.
Once manufacturing begins, cancellation rights may be restricted under UK Consumer Contracts Regulations.

2. Cooling-Off Period

Where applicable, customers may cancel before production starts.

3. Consumer Rights

Under the Consumer Rights Act 2015, products must be:

As described
Of satisfactory quality
Fit for purpose

If a fault occurs, we will repair, replace or refund where legally required.

4. Reporting Issues

Damage or faults must be reported within a reasonable time after delivery.

5. Refund Processing

Eligible refunds are processed within 14 days once approved.

6. Contact Us

If you have any questions about our Returns & Refund Policy or need assistance with a return, refund request, or product issue, please contact us:

Steel Door Online

Phone: 0203 376 1637
Email: sales@steeldooronline.co.uk

Our team will be happy to assist you and respond to your enquiry as quickly as possible.